Non-urgent advice: Please note:
This means that you may have had to wait longer for your appointment and your care has been delayed because of it.
Routine Appointments
To request a routine appointment in the next 7 days:
- use your SystmOnline account
- phone us, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- use our eConsult appointment request form, Monday to Friday from 7:30am. We will respond during opening times
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
How eConsult works:
Once your request has been triaged, a receptionist will contact you to arrange an appointment if needed. It might be that a routine or less urgent appointment is more suitable for you as these appointments allow you more time to discuss complicated issues.
You might receive a call, a text, an email or a message through your NHS App or the eConsult service.
- If you are unable to access the internet, please call our reception team. They will assist you in completing your request, which will then be managed in the same way as an online submission.
Your Appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
On arrival, you may choose either to check in at reception, or, for greater speed, use our touch screen booking-in system which can save you waiting at the reception desk. These are situated just inside the entrance and at reception.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us, Monday to Friday from 8am to 6pm
- reply CANCEL to your appointment reminder text message
- Via our Online Form
Regrettably, if you are more than 10 minutes late for your appointment, we may have to ask you to re-book. If our doctors or nurses are running more than 15 minutes late, reception will let you know on your arrival.
Non-urgent advice: Please note:
This means that you may have had to wait longer for your appointment and your care has been delayed because of it.
If you need help when we are closed
if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needsat risk..
Home Visits
We believe that home visiting is an essential part of General Practice. We encourage patients to come to surgery wherever possible, because special equipment, facilities and assistance are available if required. However, if you are too ill to attend surgery our doctors or paramedics will visit you at home.
You will be asked a few questions by our Receptionist about your symptoms. The doctor or paramedic will ring you before they visit.
Whenever possible please contact the Surgery as early as possible (ideally before 11am) to request a visit.
Get Fast Help From a Pharmacist
Your pharmacist can help with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.
Why Visit Your Pharmacy?
Visiting your pharmacy could save yourself time and trouble. Instead of booking and waiting for a GP appointment, you can visit your local participating pharmacy, a walk in service.
Minor Ailments and Conditions Your Pharmacy May Help With
- mild skin conditions, such as acne, eczema, psoriasis, impetigo, athlete’s foot
- coughs and colds, including blocked nose (nasal congestion), and sore throats
- bruises, sunburn, and minor burns and scalds
- constipation and piles (haemorrhoids)
- hay fever, dry eyes and allergies (including rashes, bites and stings)
- aches and pains, including earache, headache, migraine, back pain and toothache
- vomiting, heartburn, indigestion, diarrhoea and threadworms
- period pain, thrush and cystitis
- head lice (nits)
- conjunctivitis, cold sores and mouth ulcers
- warts and verrucas
- nappy rash and teething
To find your nearest pharmacy, please visit Find a Pharmacy.
Getting the Most Out of Your Appointment
In Great Britain, patients on average have just ten minutes with their GP. The British Medical Association (BMA)‘s Doctor Patient Partnership offers the following advice to help you use this time effectively.
Be Prepared
- Make a list of any questions or problems you wish to discuss before hand.
- Take a pen and paper as you may want to note down important points.
- Wear loose clothing if it’s likely you will need to be examined.
- Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking.
- You can bring someone with you for support.
During The Appointment
Don’t be afraid to ask questions.
If you don’t understand, ask your doctor to repeat it or write it down.
If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice.
Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you.
One problem at a time
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on Time
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Separate Appointments
Make a separate appointment for each member of the family.
Under 14 Year Olds
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his or her confidentiality will be respected.